How do I create a new account?
You can create a new account while making your first online purchase. After you've added your prescribed products to your basket, as you continue through the checkout you'll be asked if you're a new or returning customer:
You'll only have an online account registered if you've purchased glasses or contact lenses on our website before. If you've only ever purchased in-store, please select the option I'm a new customer and then follow the prompts to enter your details.
Once you've completed the purchase, you'll be shown the order confirmation screen. Here you'll find the option to create a password for your account to finalize the set-up.
I already have an online account, how do I sign in and sign out?
To sign in, you can either select the Sign in option in the top right corner of our homepage:
Then you just need to enter your username (your email address) and password to access your account.
Or, you can sign in and the checkout stage by selecting the I'm a returning customer option and entering your Username and Password as above.
To sign out, hover over the My Account option in the top right corner, and select Sign out from the drop-down menu.
If you're using a mobile phone, you can access both the Sign in and Sign out options from the Menu option on the top left of the homepage.
I'm having issues signing in, how do I reset my password?
On the sign in page, select the Forgotten your Password text, and enter the email address registered to your online account.
If you have a valid online account, an email will be sent with instructions to reset your password. If you can't see this password reset email in your inbox, please also check your junk and spam inboxes.
If you're still having issues accessing your account, please use one of the options below to contact us for further assistance.
Contact us via our messaging service
Call us on 1800 074 171 for Australia (9:00am to 5:30pm AEST - Monday to Friday)
Call us on 0800 401 269 for New Zealand (9:30am to 7:30pm NZT - Monday to Friday)
Use the below online contact form to send us an email
How do I update my account details?
Once logged in to your account, you can select My details from the options on the sign in screen, or from the drop down menu under My account in the top right corner.
Here you can amend your existing details, including email address or phone number, under Edit personal details.
If you need to change your delivery address for an upcoming order, you'll need to do so in the Address book located underneath your personal details. Here you can edit an existing address, or add in a completely new one. If you're sending an order to a business address, please include the business name to help assist with successful delivery.
Updating your Address book will not update an address on an order you have already placed, for information on how to redirect an existing order, see below:
How can I get a copy of my tax invoice?
Once logged in to your account, you can select Orders from the options on the sign in screen, or from the drop-down menu under My account in the top right corner.
Click the relevant order number to open the details in full, and scrolling to the bottom of the page you'll see the option to Re-print tax invoice. Selecting this will give you the option to re-print at home, or save this as a PDF.
